Shipping Information

Shipping Terms

Orders placed before 11:00AM Eastern time on a business day will ship via UPS Ground within 48 hours, unless an expedited UPS method is specified. Orders placed on weekends or holidays ship within 48 hours of the next business day. When selecting TWO DAY or NEXT DAY delivery service, please take into account that orders do not ship until Next Business Day. Shipment of goods may depend upon availability, quantity ordered and other factors that may affect final delivery date.

Return Policy

We have a 100% satisfaction guarantee. Please email our Customer Service Department, foxshop-cs@halo.com regarding any returns. To expedite the return process, please have your order number ready when you call or include your order number with all correspondence.

In the unlikely chance that merchandise was damaged in shipment, please do not distribute the items until the carrier can inspect the shipment and a claim can be submitted.

Is your order missing items or your merchandise damaged?

• Email customer service at foxshop-cs@halo.com for instructions
• Retain all packaging materials, tags, and labels

Is the merchandise you ordered incorrect or unsatisfactory?

• We make every effort to accurately describe the products we sell and to inspect them before packing. If for any reason you want to return an item due to wrong size, wrong color or you simply changed your mind, please click the return button below.

What products are eligible for return?
Products are eligible for return if they are:

• Returned within 30 days of receipt
• Not worn, laundered, altered or otherwise used
• In a clean/unsoiled “as new” condition with original tags, labels and/or packaging
• Packed and shipped in a manner to prevent damage to the item in the return shipment
• Not a made to order, custom, discontinued or clearance items

Clearance items.

• Clearance items are not eligible for return.