Customer Service

Contact Information

Customer service hours, 9:00 AM to 6:00 PM, Monday through Friday, EST.

Contact: Toll Free: (646) 307-4845 (International calls 011-(646) 307-4845)

Email address:

Shipping – In Stock Items

Unless otherwise specified, all orders ship via Ground - United Parcel Service (UPS). Orders placed before 11:00AM Eastern time on a business day ship the same day. Orders placed on weekends or holidays ship the next business day.

Shipment of goods may depend upon availability, quantity ordered and other factors that may affect final delivery date.

Shipping – Custom Orders

Orders placed for non-stocking items are not final at time of checkout. An Axis customer service representative will contact you within 24 hours of check-out to clarify order specifics. Following the order review process, all costs including estimates for freight and taxes will be quoted and approved before order is placed.

  • Production time and stated minimum quantity will apply for all custom orders.
  • Additional options in colors, imprinting, packaging, and customization for items available on this store.
  • Rush service for custom order is frequently available.
  • For immediate shipment of Fox Shop promotional items, please refer to our in-stock "Inventory Store."

When will by order arrive?

See the chart for approximate time-in-transit for your Ground Shipment Order.

Ground Service Map


Order Payment

Order Cancellation

Stock merchandise orders do not ship until the next business day after your order is placed. Orders made from the Inventory Store can be cancelled at no charge up until the time of shipment. Contact Customer Service with ORDER CANCEL in the subject line.

For Custom orders, a cancellation fee may apply.

Returns and Replacement

 In the unlikely chance that merchandise was damaged in shipment, please do not distribute the items until the carrier can inspect the shipment and a claim can be submitted. If items are missing or merchandise is damaged or defective, please contact us for instructions.

Login and Password Lost

Please go to the Account login page and click forgot my password we will send your password to the account which you originally ordered from


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